Privacy Policy

At My Pain Clinic (accessible at https://mypainclinicglobal.com), we are committed to safeguarding your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and mobile application.

1. Information We Collect

When you use our platform, we may collect the following types of information:

a) Personal Information

• Full name
• Phone number and email address
• Date of birth, gender
• Residential address

b) Medical Information

• Medical history, symptoms, ongoing treatment plans

• Appointment notes and diagnostic details

• Prescription and therapy details

c) Personal Information

• Login credentials (if applicable)
• Appointment bookings and transaction history
• Plan enrollment and subscription activity

d) Medical Information

• IP address, browser type, and device information

• Cookies and usage analytics

2. How We Use Your Information

We use the data we collect for the following purposes:

• To manage doctor appointments and provide personalized healthcare services
• To track your wellness plans and medical progress
• To process payments and generate invoices
• To send appointment reminders, health tips, or follow-ups
• To respond to support queries or requests
• To improve our platform’s performance, security, and user experience

3. How We Share Your Information

We do not sell or trade your data. We may share information in the following cases:

• With healthcare professionals affiliated with My Pain Clinic to provide treatment

• With third-party service providers under confidentiality agreements, including:

• • Payments: Razorpay

• • Notifications: OneSignal

• Analytics: Google Analytics

• With law enforcement or regulatory authorities, if required by law

4. Data Security

We employ industry-standard security practices to protect your personal and health-related data. These include:

• Secure encryption protocols
• Access control policies for staff and doctors
• Regular security audits and system updates

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes mentioned above or as required by law. You may request deletion of your account and associated data at any time (see Section 8).

6. Use of Cookies 

Our website may use cookies to enhance functionality and track usage. You can modify your browser settings to decline cookies, but this may impact site features.

7. Third-Party Services

Our platform integrates with third-party tools for:

• Payments: Razorpay
• Notifications: OneSignal
• Analytics: Google Analytics

These third parties may have access to limited information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.

8. Your Rights

You have the right to:

• Access or correct your personal and health data
• Withdraw consent at any time
• Request deletion of your data by emailing us at connect@mypainclinicglobal.com

9. Data of Minors

Our platform is not intended for individuals under the age of 18 without parental or guardian consent.

10. International Users

Currently, My Pain Clinic is primarily focused on users within India. If you are accessing the platform from other jurisdictions, note that your data may be transferred to and processed in India. 

11. Updates to this Privacy Policy

We reserve the right to modify this policy from time to time. Updates will be reflected on this page with a revised effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

My Pain Clinic
B-1, V. N. Sphere Mall, Below Foo, Linking Road, Bandra West, Mumbai – 400050
Phone: +91 81694 00907, +91 81694 00916, +91 81694 00905
Email: connect@mypainclinicglobal.com
Website: https://mypainclinicglobal.com