Terms and Conditions

Welcome to My Pain Clinic (referred to as “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website https://mypainclinicglobal.com and our mobile application (collectively, the “Platform”). By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not access or use our services.

1. Eligibility

To use our platform, you must be:

• At least 18 years of age, or using the services under the supervision of a parent or guardian
• Legally capable of entering into a binding agreement

2. Services Offered

My Pain Clinic offers:

• Doctor appointment booking
• Therapy and treatment tracking
• Access to healthcare plans and reports
• Viewing transaction history and medical records
• Notifications and reminders related to your treatment or appointments

3. User Responsibilities

By using our services, you agree:

• To provide accurate and complete personal and health information
• To keep your login credentials confidential
• To follow medical guidance given by your practitioner
• Not to use the platform for any unlawful or unauthorized activity
• Not to misuse, hack, or disrupt our systems or services

4. Medical Disclaimer

The information on our platform does not constitute medical advice. All consultations and treatments are conducted by licensed professionals. The platform is a facilitator, and My Pain Clinic is not liable for any medical outcomes or consequences arising from advice given by healthcare providers.

5. Appointment and Cancellation Policy

• Appointment bookings are subject to availability.
• In case of delays, the clinic reserves the right to reschedule.
• No-shows or late cancellations may be subject to charges as per clinic policy.
• You are responsible for checking and confirming your appointment details.

6. Payments

• Payments for services may be made through Razorpay or other integrated gateways.
• My Pain Clinic does not store your full payment details; payment processing is handled by secure third-party gateways.
• Any failed transactions or refunds are subject to the policies of the payment processor.

7. Intellectual Property

All content on this platform, including text, graphics, logos, software, and interfaces, is the property of My Pain Clinic and is protected by applicable copyright and trademark laws. You may not reuse or distribute any material without our prior written consent.

8. Privacy

We respect your privacy. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your personal data.

9. Limitation of Liability

My Pain Clinic is not liable for:

• Any indirect, incidental, or consequential damages
• Errors, delays, or interruptions in service
• Loss or misuse of personal data beyond our control
• Medical advice or treatment decisions made by your healthcare provider

10. Termination

We reserve the right to suspend or terminate your account without prior notice if:

• You violate these Terms
• You provide false information
• Your use disrupts our services or impacts other users

11. Modification of Terms

We may update these Terms at any time. Continued use of the platform following changes indicates your acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.

13. Contact Information

For any concerns or questions about these Terms:

My Pain Clinic
B-1, V. N. Sphere Mall, Below Foo, Linking Road, Bandra West, Mumbai – 400050
Phone: +91 81694 00907, +91 81694 00916, +91 81694 00905
Email: connect@mypainclinicglobal.com
Website: https://mypainclinicglobal.com